Cita66 takes our responsibility to protect your personal data seriously. This Privacy Policy clearly and transparently explains how we collect, use, store, and protect your information as a cita66 platform user — all in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia.
Six core principles that shape how cita66 handles and protects your data every day.
Industry-Standard SSL Encryption
All data transmitted between your device and cita66's servers is protected with 256-bit SSL encryption. This means your login credentials, account information, and financial transactions cannot be intercepted or read by unauthorised parties while in transit.
Malaysia PDPA 2010 Compliance
Cita66 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). This means you have legally guaranteed rights to access, correct, and control the personal data we hold about you.
No Sale of Data to Third Parties
Cita66 has never sold, rented, or disclosed your personal data to advertisers, data brokers, or any third party for commercial purposes, and never will. Your data belongs to you — it is not a business asset for us to trade at will.
Full Transparency in Data Collection
Cita66 is always transparent about what data we collect and why. There is no hidden data collection or vague purpose. Every piece of information we request during registration or platform use has a clear reason, explained openly in this policy.
Strict Data Access Controls
Only cita66 staff who genuinely require access to user data to carry out their authorised duties are permitted to do so. All access is logged and monitored. Our staff are bound by strict confidentiality agreements regarding user data.
User Control Over Personal Data
You have the right to access, correct, or request deletion of your personal data that we hold, at any time. Any data-related requests can be submitted by email to support@cita66.run, and we are committed to responding within a reasonable timeframe.
This Privacy Policy is published by cita66 ("we", "Platform") to explain our privacy practices regarding the collection, use, storage, protection, and disclosure of personal data belonging to cita66 platform users who are players based in Malaysia.
Cita66 understands that your trust is the foundation of our relationship. When you register an account, make a deposit via Touch 'n Go eWallet or DuitNow, place a bet on an MPL Malaysia or Liga Super match, or play live Baccarat — you are entrusting us with your information. That is a responsibility we do not take lightly.
This policy applies to all cita66 users who access the platform via our website or mobile app from Malaysia. It should be read alongside our Terms & Conditions. In the event of any conflict between these documents, the provisions of this Privacy Policy shall prevail for all matters relating to personal data.
Cita66 is the data controller for all personal data we collect from our users. This means we determine the purposes and means of processing your data, and we bear full responsibility for ensuring that processing is lawful, fair, and transparent in accordance with Malaysia's PDPA 2010.
Cita66 only collects data that is genuinely necessary for the purposes described in this policy. We do not practise excessive or purposeless data collection. The following are the categories of data we collect:
"Mandatory" data is required to operate your cita66 account and to comply with legal requirements including anti-money laundering (AML) and KYC obligations. "Optional" data helps us deliver a more personalised experience but does not affect the core functionality of your account if not provided.
Cita66 uses your personal data solely for legitimate purposes as set out here. We do not process your data for any other purpose without your consent or a valid legal basis.
We will not use your data for automated profiling that adversely affects your rights without clear notice and a choice being given to you. Decisions that significantly affect your account will always involve appropriate human review.
Under Malaysia's PDPA 2010, cita66 must have a valid legal basis for processing your personal data. Depending on the type of processing involved, we rely on one or more of the following legal bases:
Cita66 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, there are limited situations where we need to share your data in order to operate the platform properly:
All third parties who receive your data from cita66 are bound by data protection agreements requiring them to safeguard your data to a standard at least equivalent to the protection we provide. They are not permitted to use your data for any purpose other than those specified in those agreements.
Cita66 continually invests in technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. This is not merely a legal obligation — it is a core commitment to our Malaysian players.
While we take all reasonable measures to protect your data, no system is entirely infallible. In the event of a data security breach that affects your rights, cita66 will notify you and the relevant authorities as required by applicable law, within the stipulated timeframe.
Cita66 retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Malaysian law. Our principle is simple: keep only what is needed, for only as long as necessary.
Once the applicable retention period has expired, your data will be securely deleted or anonymised in a way that can no longer be linked back to you. Deletion is carried out automatically according to the schedule set out in cita66's internal data management policy.
The cita66 platform uses cookies and similar tracking technologies to deliver a better user experience, ensure the platform functions correctly, and understand how users interact with our platform.
You can manage and delete cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the cita66 platform and prevent you from logging in or completing transactions. cita66 does not use third-party cookies for targeted advertising.
As a cita66 platform user based in Malaysia, you have specific rights over your personal data under the Personal Data Protection Act 2010 (PDPA) Malaysia. cita66 is committed to respecting and facilitating the exercise of these rights.
Right of Access
You have the right to request access to the personal data we hold about you, including a copy of that data and information on how it is being used. Data access requests can be submitted by email to support@cita66.run.
Right to Rectification
If you find that the personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request a correction. Log in to your cita66 account to update basic information, or contact our support team for more substantial changes.
Right to Withdraw Consent
Where data processing is based on your consent (such as receiving marketing communications), you may withdraw that consent at any time. Withdrawal will not affect your account, but you may no longer receive updates on the latest bonuses and promotions.
Right to Erasure (Right to be Forgotten)
You may request the deletion of your personal data in certain circumstances — for example, when the data is no longer needed for its original purpose. However, we may be unable to fulfil such requests in full where there is a legal obligation to retain the data (such as financial transaction records).
Right to Object to Processing
In certain circumstances, you have the right to object to cita66's processing of your data — particularly where processing is based on legitimate interests. We will assess each objection and provide a clear response within a reasonable timeframe.
How to Submit a Request
All privacy rights requests can be submitted by email to support@cita66.run. Please include your full name, cita66 account number, and a clear description of your request. cita66 will respond within 21 business days of receiving a complete request.
The cita66 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.
If we discover that we have unknowingly collected data from someone under the age of 18, we will take immediate steps to delete that data and close the account in question. If you believe a minor has registered an account on the cita66 platform, please contact us immediately at support@cita66.run so we can take the appropriate action.
Cita66 reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, technological developments, or changes to our operational practices. We are committed to keeping you informed of any significant changes.
For material and significant amendments — those that may affect how we use your data or your privacy rights — cita66 will provide at least 30 days' notice before the changes take effect, via in-platform notification or email to your registered address.
For minor changes that do not materially affect your privacy rights (such as improved wording or spelling corrections), we will update this document with the latest revision date without issuing a specific notice.
Continued use of the cita66 platform after an amended policy takes effect constitutes your acceptance of the updated policy. If you do not agree with the changes made, you may close your account and withdraw your account balance before the amendment's effective date.
If you have any questions, concerns, or wish to submit a request related to this Privacy Policy or how cita66 handles your personal data, our team is ready to help.
Privacy & Data Protection Email
Support@cita66.run
Live Chat Support
Available 24/7 within the cita66 platform — Bahasa Malaysia
Response Time
Within 21 business days for formal data requests
For general account or service enquiries, the cita66 support team operates 24/7. For formal privacy complaints that cannot be resolved through our internal channels, you have the right to refer the matter to the Malaysian Communications and Multimedia Commission (MCMC) or the relevant data protection authority in Malaysia.
Thank you for trusting cita66 with your personal data. We will continue working hard to make sure that trust is always well placed.
You have full control over your personal data. Here is how to exercise it.
View Your Data
Request a copy of all personal data cita66 holds about you. We will provide a complete report in a clear, readable format within 21 working days.
Correct Your Data
If any information in your cita66 account is inaccurate, you can update it yourself via your account settings, or contact our support team for changes that require additional verification.
Opt Out of Promotions
Withdraw your consent to marketing communications at any time through your cita66 account settings or by contacting our support team. You can continue to use the platform in full without receiving promotional content.
Questions our users frequently ask about how cita66 protects their privacy.
Read other important documents that complement this Privacy Policy.
Join cita66 with Confidence
Now you know how cita66 protects your personal data. Register a free account, deposit via Touch 'n Go or DuitNow in 60 seconds, and enjoy a welcome bonus of up to RM500. Your privacy is assured — so your focus can stay entirely on the game.
Your personal data is fully protected under Malaysia's Personal Data Protection Act 2010 (PDPA). cita66 will not disclose or sell your information to any third party without your consent. For any privacy-related enquiries, contact us at support@cita66.run. For more information on the Terms & Conditions governing use of the platform, please read Terms & Conditions us.