Cita66 Terms & Conditions — Complete Platform Usage Guide

Welcome to cita66 — an online Sports Betting and casino entertainment platform built specifically for Malaysian users. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User") and cita66 ("Platform", "We").

By accessing, registering for, or using any part of the cita66 platform — whether via the website or mobile app — you acknowledge that you have read, understood, and agreed to be fully bound by these Terms.

These Terms are to be read together with our Privacy Policy and any other policies published on the cita66 platform from time to time. In the event of any conflict between those documents, these Terms shall take precedence unless otherwise expressly stated.

Cita66 operates solely as an online entertainment platform. All content, services, and offerings provided by cita66 are strictly for entertainment purposes. Users are solely responsible for ensuring that their participation in betting and gaming activities complies with the laws and regulations applicable in their jurisdiction.

To register and use the cita66 platform, you must meet all of the following eligibility requirements:

• At least 18 years of age at the time of registration
• Residing in Malaysia or having lawful access to the platform from your location
• Not appearing on any exclusion or restriction list established by cita66
• Registering for yourself and not on behalf of another person
• Not being an employee or immediate family member of a cita66 employee

During registration, you are required to provide accurate, complete, and up-to-date information, including your full name, a valid email address, a Malaysian phone number, and any other details requested. Any false or misleading information may result in your account being suspended or terminated immediately.

Cita66 reserves the right to request identity verification documents (KYC — Know Your Customer) from users at any time, including copies of identification cards, bank statements, or other relevant documents. Failure to provide the requested documents within the stipulated timeframe may result in temporary account suspension.

You are solely responsible for maintaining the confidentiality of your cita66 account login details, including your username and password. All activity that occurs under your account — whether with or without your knowledge — is your full responsibility.

• Never share your cita66 password with anyone, including family members or friends
• Use a strong, unique password that is not used on any other platform
• Log out of your cita66 account after every session, especially on shared devices
• Contact cita66 support immediately if you suspect any unauthorised access to your account

Cita66 will not be held liable for any losses arising from unauthorised access to your account resulting from your own failure to safeguard your login credentials.

Cita66 will never ask for your password via email, SMS, or any communication channel outside the platform. If you receive any such request claiming to be from cita66, please report it to our support team at support@cita66.run immediately.

All financial transactions on the cita66 platform are conducted in Malaysian Ringgit (RM). cita66 supports the following local Malaysian payment methods for deposits and withdrawals:

• Touch 'n Go eWallet
• GrabPay
• DuitNow
• Boost eWallet
• ShopeePay
• FPX — including Maybank2u, CIMB Clicks, RHB Bank, Bank Islam, Hong Leong Bank, and other local banks

All funds deposited into a cita66 account must originate from a payment method registered in your own name. cita66 does not accept third-party deposits. Any attempt to deposit funds from unknown or suspicious sources may result in account freezing and a full investigation.

For withdrawal requests that exceed the set limit, or where the payment method differs from the original deposit method, cita66 reserves the right to request additional supporting documents for compliance verification purposes. This is a standard security measure to protect all parties.

The cita66 platform offers Sports Betting across more than 30 sport categories, including football (Malaysia Super League, EPL, La Liga, UCL), badminton (BWF World Tour, Thomas Cup, All England), cricket (IPL, ICC), esports (MPL Malaysia, VALORANT, Dota 2), basketball, tennis, and more.

• All bets confirmed by the cita66 system are final and cannot be cancelled by the user
• The minimum bet is RM5 and the maximum bet varies depending on the market type and match
• cita66 reserves the right to decline or limit any bet at any time without providing a reason
• The odds displayed at the time a bet is placed are the odds that will apply, not the odds at the time the match begins
• For live betting, odds may change until a bet is fully confirmed by the system.

For matches postponed before kick-off: all bets will be fully refunded to the user's cita66 account. For matches cancelled after play has begun: bet settlement will be governed by the sport- and market-specific policies published on the cita66 platform.

In the event of a technical error that causes incorrect odds to be displayed, cita66 reserves the right to void the affected bets and refund the wagered amount to the user's account. cita66 will notify affected users of any such cancellation via their account or registered email address.

Cita66 offers a variety of bonuses and promotions from time to time, including a Welcome Bonus of up to RM500 for new members, a 10% weekly rebate, monthly reload offers, and special promotions for major tournaments. All bonus offers are subject to the specific terms stated alongside each offer.

• All bonuses must meet the stated wagering requirements before any withdrawal can be made
• Bonuses cannot be transferred between accounts or converted directly into cash
• Each user is eligible to receive each type of bonus only once unless otherwise stated
• cita66 reserves the right to modify, suspend, or terminate any bonus offer at any time
• Attempting to abuse the bonus system may result in account suspension and forfeiture of all bonuses

The 10% weekly rebate is calculated based on net losses for the week (Monday to Sunday) and is automatically credited every Monday before noon. The rebate carries no additional wagering requirements and can be withdrawn alongside other winnings. Maximum rebate limits and full eligibility details are stated on the relevant promotions page on the cita66 platform.

The cita66 platform also offers access to live casino games including Baccarat, Roulette, Blackjack, Sic Bo, and Dragon Tiger, as well as a slots collection from leading providers. All such games are subject to additional applicable rules.

• All casino games on the cita66 platform use certified random number generators (RNG) or real live dealers for Live Casino.
• All game results are final once a round is completed and cannot be disputed on unverified technical grounds
• Internet connection interruptions during gameplay are the user's responsibility, and cita66 is not liable for any losses resulting from such disruptions.
• Minimum and maximum bets for each casino game are displayed within the respective game interface

In the event of a technical disruption during a gaming session that directly affects game outcomes, cita66 will investigate the incident and make a fair determination based on transaction records stored in our system. cita66's decision in such matters is final.

Users of the cita66 platform are strictly prohibited from engaging in the following activities. Any breach of these prohibitions may result in immediate account suspension or closure without compensation:

• Registering more than one account under the same or different identities
• Using another person's account or allowing others to use your account
• Abusing the cita66 bonus or promotions system, including coordination across multiple accounts
• Using automated software, bots, or third-party tools to access or interact with the platform
• Conducting money laundering activities through the cita66 platform
• Deliberately exploiting any technical errors, system vulnerabilities, or mispriced odds
• Providing false or misleading information during registration or the identity verification process
• Accessing the cita66 platform from regions or countries where such use is prohibited by law

Users may close their cita66 account at any time by contacting our support team via live chat or email at support@cita66.run. Prior to closure, all account balances eligible for withdrawal will be processed in accordance with cita66's standard withdrawal policy.

Cita66 reserves the right to suspend or close any user's account without prior notice under the following circumstances:

• Violation of any provision under these Terms
• Suspected or confirmed fraud, including money laundering
• Failure to pass KYC verification or to provide the required identity documents
• User's own request for account closure or self-exclusion
• Legal compliance obligations or requests from relevant authorities

In the event an account is closed due to a terms violation, cita66 reserves the right to forfeit all account balances, unused bonuses, and pending winnings. cita66 is not liable for any losses incurred by the user as a result of account closure arising from the user's own breach of these Terms.

Cita66 is fully committed to responsible gaming. We believe online entertainment should remain just that — fun, in control, and free from any negative impact on our users' daily lives.

As part of this commitment, cita66 provides the following tools, accessible to all users via their account settings or by contacting the support team:

• Personal deposit limits (daily, weekly, monthly) that can be adjusted to suit your needs
• Daily and weekly loss limits set by the user themselves
• Self-exclusion option for periods ranging from 1 day to permanent, based on the user's preference
• Session time limits to control how long you spend on the platform
• Access to betting and spending history records for personal monitoring

The cita66 platform has a system that detects signs of problem gambling and will proactively reach out to users identified as potentially at risk. cita66 reserves the right to limit or temporarily suspend an account on a user's behalf if concerning betting patterns are detected, even without a request from the user.

The cita66 platform is provided on an "as is" basis without any express or implied warranties. To the fullest extent permitted by applicable law, cita66 shall not be liable for:

• Loss or damage resulting from service interruptions, technical failures, or cyberattacks beyond cita66's control
• Financial losses arising from the user's betting or gaming decisions
• Platform or service unavailability due to scheduled or unscheduled system maintenance
• Loss of data or information resulting from device failure or internet connectivity issues on the user's end
• Actions or activities by third parties that may affect a user's cita66 account or experience

In any event, the maximum total liability of cita66 to any user shall not exceed the active deposit balance in that user's account at the time the liability claim is made, or RM500, whichever is lower.

Cita66 reserves the right to modify, add, or remove any part of these Terms at any time at its sole discretion. Users will be notified of significant changes via in-platform notifications or their registered email address at least 7 days before the changes take effect.

Continued use of the cita66 platform after notice of any changes to the Terms constitutes your acceptance of the amended terms. If you do not agree with the changes, you have the right to close your account and withdraw any eligible account balance before the changes take effect.

It is the user's responsibility to review this Terms & Conditions page periodically to stay informed of the latest terms governing use of the cita66 platform. The date of the most recent update will always be displayed at the top of this document.

If you have any questions, concerns, or feedback regarding these Terms & Conditions or any aspect of cita66's services, our support team is ready to assist.

We are committed to responding to every enquiry within 24 hours by email and near-instantly via live chat. The cita66 support team is fluent in Bahasa Malaysia and well-versed in local sports and entertainment.

For enquiries specifically related to data privacy, please refer to our Privacy Policy ours. For guidance on responsible gaming, please visit our Responsible Gaming us. General FAQs are available on the FAQ ours.